When the Newport branch of HAYLEY DEXIS was first opened back in 1995, there were just five staff members to start with. Newport was the eighth branch to open at the time, and it was a very different world. The focus was on the original core products: bearings, power transmission, metals and seals. They also relied on their trusty, state-of-the-art computers at the time, which featured green text and a flashing cursor (for those who can recall those, as well as fax machines).
Although the products, services, people, and systems may have changed or evolved, one thing remains the same – they still know every customer by their first name.
How the Branch Has Grown
Thirty years on, the branch has grown to have 17 staff members (15 based at the branch) and two on-site with customers. They’re still in the original building with the addition of a dedicated training area and trade counter – one of the first branches in the group to do so, which was unheard of at the time.
The range of products, services, and skills has undergone significant changes to include fluid power, tools, PPE, vending, and much more. Tools have become one of the fastest-growing product categories, and while the fundamentals of machinery have remained unchanged, the required knowledge has evolved. With more complex products, such as fluid power, the required understanding is on a different level. They now run British Fluid Power Association-approved hydraulic and pneumatic training courses in-house. To facilitate this, they built a training room adjacent to the meeting room and offer three-day courses for up to eight participants. The course has become hugely popular, and they run a course every month, with bookings extending through to August. They’re dedicated to their customers, and a local hub means Welsh-based engineers do not have to travel to the Midlands for BFPA training.
Changing Industries in South Wales
When they first opened, our location was key – they were just 500 metres from the main gate of Llanwern Steelworks, a bustling British Steel site and this allowed them to serve them directly, with speed and efficiency.
Over the years, they have seen a real diversification of industry in South Wales. Some traditional heavy industry, such as steel and mining, have been replaced with the likes of food and beverage, recycling, and more. Importantly, they have continually adapted our offering to best service our evolving customer base.
Looking Ahead with Confidence
Our branch is going from strength to strength, and they are always recruiting for experienced and technical staff, to help support our customers’ MRO requirements. Even though we’re part of a large group, their Newport branch supports businesses of all sizes in the local area from small to medium enterprises to large multi-site customers, which is why they maintain a trade counter and keep high stock levels of products relevant to their customers.
They were also delighted to win the inaugural HAYLEY DEXIS “Branch of the Year” award in January 2024. This was a great achievement for the team, who work so hard to ensure our customers have access to the best stock-holding and services, locally, as well as to the best people in the industry to support their operations.
It’s All About the People
What sets them apart is their people. They’ve got staff here who’ve been with us for 10, 20, even 30 years, and it’s that depth of knowledge that matters not just to them but their customers. They know that when they walk through the door, call, or email, and speak to someone who has deep expertise. Jason, who is one of their friendly faces on the trade counter, has customers ask for him by name daily. They trust him, and they come back because of that.
They have engineers who have retired and still drop by just to say hello or pick something up for a project in their sheds, which tells the story of the Newport branch. They’re part of the community here while still growing and adapting. But at the heart of it all are still stock, service, and people.
Source: HAYLEY-DEXIS
You must be logged in to post a comment.