The Spanish multinational, through its brands Fersa, PFI Fersa and NKE Fersa, provides specialised training, personalised technical assistance and an international network of experts to ensure safer, more efficient replacements backed by Fersa.
In a market where every job counts and reliability is essential, having technical support and fast, efficient solutions makes all the difference. With this vision, Fersa, specialised in mobility solutions and high-performance bearings, delivers Fersa Care. A comprehensive service designed to stand by distributors, workshops and rebuilders, not only through high-quality products, but also through a complete value proposition that delivers safety and confidence in every replacement.
Fersa Care was created with a clear goal: to make professionals’ day-to-day work easier and provide the support they need to tackle any repair with real guarantees. Because true value is not only in the part itself, but in everything that comes with it: expert advice, training, the right tools, and a service that responds when it matters most. In this sense, Fersa Care becomes a support network designed to improve the workshop experience while delivering the best possible service to the customer.
Training and support for everyday workshop needs
Ongoing training is one of the key pillars of Fersa Care. Through the specialised seminars it offers, workshops and distributors gain access to technical content focused on bearings and other mobility solutions, with a practical approach aimed at professional installation and preventing failures.
This training is reinforced by personalised technical assistance, helping professionals resolve questions, optimise diagnostics and identify the most suitable solution for each application, with direct support from the Fersa team.
Authorised workshop network: more trust and stronger support
Another key element of Fersa Care is access to the Fersa authorised workshop network. This distinction, which originated in Spain and is currently being rolled out globally, recognises professionals who meet the brand’s standards. These workshops have been audited and approved, work according to processes endorsed by Fersa, and have the right tools and equipment to install the brand’s products, ensuring a safer and more reliable service.
In addition, Fersa Care has a network of specialised technicians across different group subsidiaries, enabling closer and more agile support anywhere in the world. This structure strengthens response capability and ensures customers can access technical support, guidance and assistance whenever and wherever they need it.
“We want workshops and distributors to feel supported at every step, from product selection to installation and incident resolution.
Fersa Care is a way of bringing our proximity and commitment to professionals’ daily work,” says Rafael Paniagua, CEO.
Specialised knowledge, also in digital format
Fersa Care also focuses on regular digital training, with specialised webinars delivered in different languages and tailored to various applications. One example is the sessions offered by the group brand NKE Fersa, aimed at the wind energy, railway and industrial sectors. These trainings cover, among other topics, technical advice and the benefits of its industrial solutions, such as SQ77 series insulated bearings, featuring coatings that provide electrical insulation, or hybrid bearings with silicon nitride rolling elements, which prevent current flow and improve wear resistance. These technologies are interchangeable with standard bearings and help increase reliability, reduce costs and improve performance in electric machinery.
With Fersa Care, the company strengthens its commitment to the work of distributors and professional workshops, consolidating a proposition that combines knowledge, support and guarantees, so that every repair can be carried out with greater peace of mind. A service designed for those looking for something more: working with backup, confidence and without worries.
Source: Best Bits
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